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Frequently Asked Questions
Italian charm bracelets & Silver jewelry Wholesale
1. Who can purchase Italian charms and silver jewelry at this site?
2. What is the minimum order amount?
3. How can I order Italian charm bracelets and personalized silver jewelry?
4. What information do you need to order?
5. Are Italian charms and silver jewelry sold on our site compatible with others?
6. How much does shipping cost?
7. How fast do we ship customers' order?
8. When will I get my order?
9. Do you accept international orders?
10. How can I pay for my order?
11. Is it safe to use my credit card?
12. Do I have to pay sales tax?
13. What is your return policy?
14. Do you have a discount policy?
15. What is your business hour?
1. Who can purchase Italian charm bracelets and silver jewelry at this site?

All resellers can buy Italian charm bracelets and sterling silver jewelry from us: Retailers, wholesalers, distributors, flea market venders, home businesses, etc.

2. What is the minimum order amount of jewelry?

Initial order: US$100.00
Reorder: US$100.00

 2-2 Minimum order per item

Italian charms: One package of 10 identical pieces
Sterling silver beads and charms: Piece
Starter bracelets, key chains and silver box chain necklaces: One dozen of 12 pieces

3. How can I order Italian charm bracelets and silver jewelry?

By online, Phone, Fax or Email.

4. What information do you need to order?

 Business name (or Personal name) and tax ID (or S.S. No.), address, phone number, your name, and credit card information.

5. Are Italian charms and silver jewelry beads sold on our site compatible with others?

Yes. Our Italian modular charms are standard 9mm, which represents over 99% of all the Italian modular charms that are sold worldwide, including Zoppini, Nomination, Unodomani, etc.

6. How much does shipping cost?

 It depends on your location and distance, the weight of your package, the shipping carrier and method you prefer (i.e. UPS Ground, US Postal Service Express Mail, etc.).

7. How fast do we ship?

 We ship all orders received before noon (EST) on the same day;
orders received afternoon may be shipped on the next business day.

8. When will I get my order?

It's up to the shipping method you choose. We use UPS and US Postal Service.

Shipping method comparison
 When we ship an order to San Francisco in commercial area on Monday,
Example Order 1: Amount $200.00, Weight 1Lbs 14 Oz
Example Order 2: Amount $400.00, Weight 3 Lbs 10 Oz

Shipping Method Example 1 Example2 Receiving date Comparison
UPS Next Day $13.80 $17.40 Tuesday Most reliable
2nd Day $31.40 $37.65 Wednesday Reliable
3 Day Select $10.60 $13.20 Thursday Reliable
Ground $6.36 $7.25 Next Monday Average reliability
US Postal Service Express Mail $18.85 $27.20 Tue. or Wed. Overnight to most areas
Insured Priority Mail $9.40 $16.00 Wed. or Thu. Usually 2 days
9. Do you accept international orders?

Yes. We have customers ordering from all over the world from Germany to Japan.
On your first order, the merchandise will be sent out on the second business day to ensure international credit card compatibility.

10. How can I pay for my order?

We accept all major credit cards: Visa, Master Card, American Express, and Discover.  We also accept money orders and certified checks. Orders placed with money orders or checks are processed only after receipt and verification.

11. Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure.
Our internet site is built on the LPCommerce system that utilizes industry-standard security measures, including SSL (Secure Sockets Layer), and interfaces with IC Verify to process credit cards.

We also offer you the option of submitting your order by telephone at (212) 967-7554, or fax at (212) 967-7593. All account information submitted to us is safely isolated from unauthorized Internet access.

12. Do I have to pay sales tax?

No.  Sales Tax will not apply.
(NY State Customers - Tax ID or Business information required)

13. What is your return policy?

Please thoroughly examine your merchandise upon receipt.
We accept returns only for defective items that are found within 14 days of receiving the merchandise, in original condition, and before being sold to another customer.
If a defect is found, you must contact us for the return confirmation number, which is mandatory in order for us to process the return.

14. Do you have a discount policy?

Silver beads, silver birthstones, silver charms and silver rings: If you buy by units of a dozen, we additionally discount 10%.
Silver bracelets and necklaces: No discount

Italian charms and bracelets, Sliding charms and bracelets except silver jewelry: We discount as below.

Amount Discount Rate
Over $1,000 5 %
Over $3,000 8 %
Over $5,000 10 %
15. What is your business hour?

Monday to Friday: 9 AM - 6 PM (Eastern Time)
Saturday, Sunday & Major Holidays: Closed

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Copyright 1998-2007,    DeFFego Inc. - Wholesale Jewelry since 1993
wholesale silver jewelry,  wholesale Italian charm bracelets, wholesale personalized jewelry
phone: 908-755-5345  fax: 908-755-5298  email: info@deffego.com or deffego@gmail.com