Frequently Asked Questions
Compatibility of Deffego beads and silver chains
All Deffego beads - silver beads, glass beads, birthstones and zodiac beads fit for 3 mm and less thickness chain bracelets and necklaces. They are compatible with Pandora bead bracelets, Chamilia bead bracelets, Murano bead jewelry and Biage bracelets.
What is the minimum order amount?
FREE Shipping: Deffego offers FREE Standard Shipping on the flowing order.
Domestic (U.S.A.): Order over $200.00 and more.
UPS & U.S. Postal Service Shipping:
Before you enter your credit card information, you can calculate your shipping costs with various shipping methods.
We offer discounts on your total purchase for all orders over US$300.00. The discount rates are as below:
| Order Amount
| $300.00 ~ $499.99
| $500.00 ~ $799.99
| $800.00 ~ $999.99
| $1,000.00 ~ $1,999.99
| $2,000.00 ~ $4,999.99
| More than $5,000.00
No. Sale tax will not apply.
New Jersey customers - Tax ID or Business information required
Return and Exchange Policy
Within 14 days of receiving your order you may return or exchange any product(s) for the following reasons only
- Wrong item shipped
- Defective merchandise
No returns or exchange will be accepted after 14 days of
receiving your order. All return merchandise must be in their original
condition and appearance.
To return merchandise, please contact us with the following information:
- Full Name
- Order Number
- Email Address
- Item Number
- Date of Order
- Indicate whether you want to return or exchange
Once we have received your return/exchange request, we will issue
a return/exchange confirmation number and give the mailing address for
returns. No returns/exchanges will be accepted without the return
confirmation number. Shipping costs are non-refundable. All
returns/exchanges must be properly packaged. We are not responsible for
damaged items as a result of improper packaging.
Refunds take 30 days to process from the date we receive your return
shipment. Once the return has been approved and processed, the refund
will be credited to the credit card that was used to buy the
merchandise. You will receive a "credit approved" e-mail the day you are
credited. Please be aware that your bank may take 4-7 business days to
post the credit to your account or credit card.
We respect your privacy. Any and all information collected on this site
will be kept strictly confidential and will not be sold, disclosed to
third parties, or reused without your permission. Any information you
give to us will be held with care and will not be used in ways that you
have not consented.
We may contact you via email to inform you of special promotions and
new products on our site, but we will always attach instructions for
removing yourself from our mailing list.